VIOLA FLOWER

Replacement and Return Policy:

• The replaced/returned product must be in the factory packaging with all its accessories and has not been used, opened or changed the packaging features of the product.
• The return will be approved after we receive the product and make sure that it is 100% intact and we can resell it to other customers, but if its condition is in violation of the previous condition, it will not be accepted for return.
• That we be informed of your desire to return this product by one of the methods of contacting us within 7 days from the date of making the request or within 24 hours of receiving the product, whichever is longer.
• The value of shipping and delivery shall be borne by the customer according to the city or country in which he is, unless the products he has received are damaged or contain a manufacturing defect.
• The method of returning the amount is by sending a balance of the net value of the product after deducting any delivery offer fees, if any, for the customer to use in the future and buy through our website or through any of our sales outlets, and in the event the customer requests to cancel the order after paying by card without any valid reason And requesting a refund, in this case 4% of the amount paid will be deducted to cover the loss of refund fees to the card payment company. And if the product was shipped before a refund is requested, the shipping value will also be deducted, noting that this process takes from 7 to 14 working days until we receive the returned product.
• For the sake of your safety, we do not allow the return or exchange of products that have been opened or used in order to maintain that they are cosmetic products in nature, with the exception of products that arrive to you damaged or contain a manufacturing defect.